Return for Credit Within 30-Day Requires Inspection and RMA# (Return Material Authorization)

Your satisfaction is guaranteed. Upon receipt of your order be sure to inspect each item. If you are not completely satisfied, it may be returned for a full refund less shipping & handling charges within 30 days from the date printed on your packing list or invoice. Returns are accepted without a restocking fee provided that the products are complete, in like-new condition, and returned in original packaging with a valid RMA number. RMA numbers are issued by filling out this online form  or contacting our Customer Service Team by calling 203-792-8622 or e-mailing [email protected]. All product returned for credit is subject to inspection prior to credit approval. Please note custom items are not returnable. 

Return for Credit After 30-Days

Items returned for credit after 30 days from purchase will be charged a 10% restocking fee. All product returned for credit is subject to inspection prior to credit approval.

Return for Credit within Warranty Period

Items returned for credit that are within the warranty period, yet need work or parts, will be issued a credit at our discretion and charged a 25% restocking fee along with the cost of the parts required to bring the item back into like-new condition. If the item is past the warranty period, there will be no credit issued and the customer can have the option of a repair estimate provided at no charge, or have the item returned or disposed of at their discretion. 

Send Returns To

If you find it necessary to return an item to us for a refund,  please fill out this form (Click HERE). You will then receive an e-mail with your RMA number, and further instructions. 

Damaged in Delivery

For your protection, please do not sign for merchandise until you inspect it for damage. We make every effort to prevent shipping damage. In the event merchandise is received damaged or merchandise is missing, please keep the original shipping carton and take the following important steps: Quickly contact your local UPS office for a Damage Inspection report. Request that UPS return the merchandise to us. Please do not return the merchandise yourself, as this may delay your reorder or credit. Contact our Customer Service Team ([email protected]) with the Damage Call Tag number issued to you by UPS and we’ll arrange for reorder or credit.

Defective Merchandise

If you receive a defective item, please contact Customer Service between 8:30 AM – 4:45 PM (ET), Monday – Friday.

Phone: (203) 792-8622
Email: [email protected]

Always have your Order or Invoice number when you call.

Please note custom items are not returnable.